Shipping policy
Last updated: August 10, 2026
At PawJourney™, we want your order to arrive safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders within the United States.
Shipping Destinations
We currently ship to addresses within the United States.
At this time, we do not offer shipping to international destinations.
Processing Time
Orders are typically processed and prepared for shipment within 1–2 business days.
Orders are not normally processed on weekends or U.S. public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery Time
Our current estimated delivery time is:
3–5 business days after shipment
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, address issues, or circumstances outside our control.
Shipping Cost
Free Shipping on all U.S. orders.
You will not be charged an additional shipping fee at checkout for eligible U.S. orders.
Order Tracking
Once your order has shipped, we will send tracking information to the email address provided at checkout.
Please allow some time for tracking information to become active after the shipment is processed.
Delayed Orders
If we become aware that your order cannot be shipped within the timeframe stated at checkout or otherwise communicated to you, we will provide an appropriate delay notice and, where required, give you the option to cancel your order and receive a prompt refund.
Incorrect Shipping Address
Please carefully check your shipping information before completing your order.
If you entered an incorrect or incomplete address, contact us as soon as possible at:
We will do our best to update the address before the order ships. Once an order has shipped, we may not be able to change the delivery address.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:
Please provide your order number and, where applicable, photos of the damaged package or product.
We will review the situation and work with the applicable shipping carrier to determine the appropriate resolution.
Contact Us
If you have questions about your order or our Shipping Policy, please contact:
PawJourney™
Email: support@pawjourneystore.com