30-Day Return Policy
At PawJourney™, we want you and your dog to love every adventure.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- Item must be unused and in its original condition.
- Item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Digital products
- Items marked as Final Sale
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email:
Please include:
- Order Number
- Photos of the product
- Photos of the packaging
We'll resolve the issue as quickly as possible.
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days.
Return Shipping
Unless the product is defective or incorrect, customers are responsible for return shipping costs.